Terms of service
TERMS OF USE AND CONDITIONS OF SALE
IMPORTANT: PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SALE ("TERMS" OR "AGREEMENT") BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Your use of https://www.kachews.com, including any sub-domains, affiliated websites, and mobile applications (collectively, the "Website"), which are owned and maintained by Kachews ("Kachews," "we," "our," or "us"), is governed by the policies, terms, and conditions set forth below. Please read them carefully.
We offer the Website, including all information, tools, products, and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing, using, or placing an order through the Website, you agree to these Terms. If you do not agree to these Terms in their entirety, you are not authorized to use the Website in any manner.
We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
TERMS OF SALE
WEBSITE USE
By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its Terms.
PRIVACY & SECURITY DISCLOSURE
Our Privacy Policy is incorporated into these Terms by reference and forms part of these Terms. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.
GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS
All aspects of our Website are protected by copyright, trademark, and other intellectual property laws. You do not acquire any ownership rights by using the Website or accessing any material on it.
You agree not to use or attempt to use the Website or any products or services for any unlawful purpose. You further agree not to commit or attempt to commit any unlawful act on or through the Website, including but not limited to:
Hacking or attempting digital attacks on the Website
Publishing abusive, vulgar, obscene, or defamatory material
Soliciting others to perform unlawful acts
Violating any international, federal, state, provincial, or local laws
Infringing our intellectual property rights or the rights of others
Harassing, abusing, insulting, harming, defaming, slandering, intimidating, or discriminating against others
Submitting false or misleading information
Uploading or transmitting viruses or malicious code
Collecting or tracking the personal information of others
Interfering with or bypassing Website security features
Kachews reserves the right to terminate your access to the Website or any of its services if we determine that you do not comply with these Terms, provide false or incomplete information, engage in harmful conduct, or for any other reason permitted by law.
PRODUCTS SOLD FOR PERSONAL USE ONLY
You agree that any products or services purchased from Kachews through the Website are for personal, non-commercial use only. You agree not to resell, redistribute, modify, or export any product ordered from the Website without written permission from Kachews.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
NO MEDICAL OR VETERINARY ADVICE
The material on the Website is provided for general informational purposes only and is not intended as medical or veterinary advice. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Statements made on this Website have not been evaluated by the Food and Drug Administration or any similar regulatory authority.
Always consult a qualified veterinarian if your cat has serious behavioral, medical, or health concerns.
While we aim to provide accurate and current information, there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, update information, or cancel orders at any time without prior notice.
We have made every effort to display product colors and images accurately. We cannot guarantee that your device display will accurately reflect product colors.
Kachews does not guarantee specific results. Results may vary depending on your cat, routine, environment, and individual circumstances.
MODIFICATIONS TO THE WEBSITE AND PRICES
We reserve the right to modify or discontinue access to the Website, or any part of it, without notice at any time. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Website.
Product descriptions and prices are subject to change at any time without notice. Any offer made on this Website is void where prohibited.
PAYMENT
By submitting payment information, you represent and agree that:
You are authorized to use the payment method provided
All payment information is complete and accurate
You are responsible for any payment provider or card fees
Sufficient funds exist to cover the purchase amount
We are not responsible for fees charged by your bank, card issuer, or payment provider.
ORDER PLACEMENT AND ACCEPTANCE
Your electronic order confirmation does not signify our final acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason.
If we deny or cancel your order, you will receive a refund to your original payment method. We reserve the right to request additional information before processing any order.
SHIPPING
Accurate shipping address and phone number are required. We are not responsible for delayed, lost, or failed deliveries caused by incorrect or incomplete shipping information.
If you discover an error after placing your order, contact Customer Support as soon as possible at:
We cannot guarantee that order changes or cancellations can be made after your order has been placed.
Orders are processed and shipped within 1 business day. Delivery times are estimates and may vary depending on location, demand, customs, and carrier delays.
DELIVERY CONFIRMATION
You agree that any delivery confirmation provided by the carrier is considered sufficient proof of delivery, even without a signature.
MONEY-BACK GUARANTEE
Kachews offers a 30-day money-back guarantee on eligible purchases made directly through https://www.kachews.com.
If you are not satisfied with your purchase, please contact us within 30 days of receiving your order at:
Refunds are subject to our Refund Policy. Approved refunds will be issued to the original payment method used for the purchase.
STANDARD RETURN AND REFUND POLICY
If your item arrives damaged, defective, incorrect, or if you are not satisfied with your purchase, please refer to our Refund Policy for full details.
Once a return is received and inspected, it may take 5 to 10 business days for your refund to appear, depending on your bank or payment provider.
SOCIAL MEDIA
This section applies to anyone who interacts with our social media presence, including comment sections, feeds, direct messages, and other social media elements on platforms such as Facebook, Instagram, TikTok, YouTube, Pinterest, X, LinkedIn, or other third-party platforms.
The platforms that host our social media presence are not controlled by us and have their own terms and privacy policies. Comments and opinions expressed by users are their own and do not necessarily reflect the views of Kachews.
DISCLAIMER OF WARRANTIES
Except where prohibited by law, this Website and all products provided are offered on an "as is" and "as available" basis without warranties of any kind, either express or implied.
Kachews makes no warranties regarding the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of any information on this Website.
We do not guarantee that:
The Website will meet your requirements
The Website will be uninterrupted, secure, or error-free
The products will produce specific results
The Website or servers are free from viruses or harmful components
DISCLAIMER OF LIABILITIES
Except where prohibited by law, Kachews and its officers, directors, employees, contractors, agents, suppliers, and service providers shall not be liable for any indirect, special, incidental, consequential, punitive, or other damages arising from or related to your use of the Website or products.
This includes loss of profits, loss of data, loss of goodwill, replacement costs, or any similar damages.
If Kachews is found liable under any theory, our liability shall be limited to the amount paid by you for the product purchased.
DISPUTE RESOLUTION
Before filing any dispute, chargeback, or legal claim, you agree to contact Kachews first at:
We are committed to resolving customer concerns fairly and directly.
INDEMNIFICATION
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Kachews, its affiliates, partners, officers, directors, employees, contractors, suppliers, and service providers from any claims, losses, liabilities, damages, costs, or expenses arising from:
Your breach of these Terms
Your violation of any law
Your violation of the rights of a third party
Your misuse of the Website or products
THIRD-PARTY WEBSITES AND LINKS
Our Website may include links to third-party websites. We are not responsible for third-party websites, materials, products, services, or content.
Please review the policies and terms of third-party websites before engaging in any transaction.
TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS
Kachews welcomes customer reviews, testimonials, comments, photos, videos, suggestions, and other submissions.
By submitting content to us, you grant Kachews a worldwide, royalty-free, transferable, and perpetual right to use, reproduce, publish, display, edit, and distribute such content for marketing, advertising, and business purposes.
You agree that any submission you provide is accurate, does not infringe third-party rights, and may be used together with your name or provided identity.
Testimonials represent individual experiences. Results may vary.
INTELLECTUAL PROPERTY RIGHTS
All content associated with the Website, including text, graphics, images, videos, logos, branding, product names, designs, layouts, and software, is owned or licensed by Kachews or authorized third parties.
You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any part of the Website or its content without written permission from Kachews.
COPYRIGHT
All materials on the Website are owned by Kachews or its licensors. You may view and print materials for personal, non-commercial use only.
Unauthorized use of any material on the Website may violate copyright, trademark, privacy, publicity, and other applicable laws.
TRADEMARKS
The Kachews name, logo, product names, designs, and slogans are trademarks or brand assets of Kachews. They may not be used without prior written permission.
ELECTRONIC COMMUNICATIONS
You agree that we may communicate with you electronically. Electronic communications, including emails, notices, agreements, and disclosures, have the same legal effect as written communications.
ASSIGNMENT
You may not assign your rights or obligations under these Terms without our prior written consent. Kachews may transfer its rights or obligations under these Terms in connection with a business transfer, merger, acquisition, or sale of assets.
NO WAIVER
Failure by Kachews to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.
SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.
TERMINATION
We may terminate or suspend your access to the Website at any time if you violate these Terms or engage in conduct that may harm Kachews, our customers, or our services.
ENTIRE AGREEMENT
These Terms, together with our policies posted on the Website, constitute the entire agreement between you and Kachews and replace any prior agreements or communications.
QUESTIONS OR ADDITIONAL INFORMATION
If you purchased a product through the Website or have questions about these Terms, contact Customer Support at: