Shipping policy
Order Processing
All orders are processed and shipped within 1 business day
Once your order has been placed, you will receive an order confirmation email. You will receive a second email with tracking information once your order has shipped.
Shipping Times
Standard Shipping: 4–9 business days
Please note that shipping times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Lost or Delayed Orders
If your order has not arrived within 7 business days after the estimated delivery date, please contact us at:
We’ll be happy to assist you.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout. Kachews is not responsible for orders shipped to incorrectly entered addresses.